Shipping & Returns

At Essential Brand Inc., we want you to have the best possible experience with your Dermalyx skincare products. To give you peace of mind with every purchase, we’ve made our shipping and returns process simple and straightforward.

Shipping Information

Delivery Options
We’re pleased to offer FREE USPS First Class Shipping (1-3 Business Days) within the United States.
Please note: We currently serve the U.S. market only. International shipping is coming soon!

Order Updates
Track your Dermalyx™ products every step of the way! You’ll receive:

  • Order confirmation email
  • Shipping confirmation with tracking number

Returns Made Simple

We stand behind Dermalyx™ products and want you to love them as much as we do. If you’re not completely satisfied, we’re here to help.

Our Promise

  • 30-day return window from the delivery date
  • Refund of 85% of your purchase price to your original payment method (sales tax will be refunded on the full amount)
  • Easy, stress-free process
  • Refunds are typically processed within 5-10 business days

As a small business committed to creating quality skincare, we retain 15% of the purchase price to help cover our average original shipping and handling costs. This allows us to continue offering our premium Dermalyx™ products while maintaining our generous return policy.

Return Guidelines
To ensure a smooth return experience, please:

  1. Keep the product in its original packaging
  2. Ensure the item is in gently used condition
  3. Include your original packing slip
  4. Return within 30 days of receiving your order

How to Return Your Product

Step 1: Pack your item(s) securely with the original packing slip (if available)

Step 2: Ship to:
Essential Brand Inc
Attn: Returns
1049 Havenhurst Drive, #403
West Hollywood, CA 90046

Step 3: Notify us about your return by sending an email to one@essentialbrand.net with:

  • Your order number
  • Reason for return
  • Shipping date and tracking number (if available)

This helps us anticipate your return and process your refund more efficiently once we receive your item.

Step 4: Wait for your refund confirmation email. We’ll notify you when your return is received, inspected, and when your refund has been processed.

Note: Return shipping costs are the responsibility of the customer

Need Help?

Our dedicated customer care team is here for you:

  • Order & Delivery Questions
  • Product Support & Feedback
  • General Inquiries

Contact us at one@essentialbrand.net Monday–Friday, 9 AM – 5 PM PST

Thank you for choosing Dermalyx™ for your skincare journey. We’re committed to your satisfaction and are always here to help!